1. Introduction
jjwan is committed to handling the personal information of its members with care, transparency, and respect. This Privacy Policy describes how jjwan collects, uses, stores, and discloses personal data in connection with the operation of its online gaming and sports betting platform at jjwan.click.
This policy applies to all jjwan members, whether you are a registered account holder, someone in the process of registering, or a visitor to the platform who has not yet created an account. By using jjwan, you acknowledge that you have read and understood this Privacy Policy.
This policy should be read alongside jjwan's Terms and Conditions, which govern the overall relationship between jjwan and its members. Where this Privacy Policy and the Terms and Conditions address the same subject, this policy governs data-related matters.
Plain English summary: jjwan only collects data that it genuinely needs to run your account and process your payments. We do not collect data for the sake of it, do not sell it, and do not share it beyond what is necessary to deliver the services you have signed up for.
2. Data We Collect
jjwan collects personal data in several ways: information you provide directly, information generated through your use of the platform, and technical data collected automatically by the system.
2.1 Information You Provide Directly
- Full legal name and date of birth, collected at registration for age and identity verification.
- Contact information including mobile phone number and email address.
- National Identity Card (CNIC) number or passport number, collected during KYC verification before withdrawal processing.
- Payment method details — this includes the mobile wallet number or bank account number registered in your name for Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, or card details for Visa and Mastercard payments. jjwan does not store full card numbers; card data is handled by the payment processor directly.
- Identity documents submitted for verification — scanned or photographed copies of your CNIC, passport, or other acceptable document.
- Communications you send to jjwan support, including chat transcripts, emails, and any other correspondence.
2.2 Information Generated Through Platform Use
- Gaming activity records — games played, bet amounts, win and loss amounts, session durations, and betting patterns.
- Transaction history — deposit amounts, withdrawal requests, amounts, and processing status.
- Bonus activity — which promotions were claimed, wagering progress, and cashback calculations.
- Responsible gaming settings you have activated including deposit limits, session reminders, and self-exclusion status.
2.3 Technical Data Collected Automatically
- IP address and approximate geographic location derived from it.
- Device type, operating system, and browser version.
- Session timestamps and duration.
- Pages visited within jjwan and navigation behaviour within the platform.
- Cookie and similar tracking data as described in Section 6 of this policy.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Name, date of birth, CNIC/passport number | Registration & KYC |
| Contact Data | Mobile number, email address | Registration |
| Payment Data | Wallet number, bank account, card type | First deposit / KYC |
| Gaming Activity | Bets placed, games played, session data | Ongoing platform use |
| Transaction Data | Deposits, withdrawals, bonus history | Each transaction |
| Technical Data | IP address, device, browser | Each site visit |
| Communications | Support chats, emails | When you contact us |
3. How We Use Your Data
jjwan uses the personal data it collects for specific, legitimate purposes. We do not use data for purposes beyond those described below without providing prior notice and, where required, obtaining your consent.
3.1 Account Management
Your registration data is used to create and maintain your jjwan account, authenticate your identity each time you log in, and ensure that only you have access to your account and funds. Without this data, jjwan cannot operate your account.
3.2 Payment Processing
Payment data is used to process your deposits and withdrawals in PKR via your chosen payment method. jjwan passes only the minimum necessary information to the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or card network) to complete each transaction. This data is not retained by jjwan beyond what is required for transaction records and regulatory compliance.
3.3 Identity Verification and Fraud Prevention
KYC document data is used to verify that you are who you say you are before releasing withdrawal funds. Transaction and gaming activity data is analysed to detect patterns that may indicate fraudulent behaviour, money laundering attempts, or bonus abuse. This protects all genuine jjwan members.
3.4 Customer Support
When you contact jjwan support, the communication and any relevant account data is used to identify your account, understand your query, and resolve it. Support communication records are retained to improve service quality and for reference if you raise the same issue again.
3.5 Platform Improvement
Aggregated and anonymised gaming activity and technical data is used to understand how members use jjwan, identify technical issues, and prioritise platform improvements. This data is processed in a form that does not identify individual members.
3.6 Legal and Regulatory Compliance
jjwan retains records as required by applicable law and in order to respond to lawful requests from regulatory bodies or law enforcement agencies. Data processed for compliance purposes is not used for any other purpose.
3.7 Responsible Gaming Monitoring
Gaming activity and spending data is monitored to identify patterns that may indicate a member is experiencing gambling-related harm. Where such patterns are identified, jjwan may proactively reach out to the member or apply responsible gaming measures. This processing is in the member's direct interest and is a core part of jjwan's responsible gaming commitment.
4. Legal Basis for Processing
jjwan processes personal data on the following legal grounds depending on the purpose of processing:
- Contract performance: Processing that is necessary to deliver the services you have signed up for — account creation, payment processing, game delivery, and withdrawal processing — is carried out on the basis that it is necessary to fulfil the contract between you and jjwan.
- Legal obligation: Identity verification, transaction record keeping, and responses to regulatory and law enforcement requests are carried out because jjwan is legally required to do so.
- Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring are carried out on the basis of jjwan's legitimate interest in operating a safe and compliant platform, balanced against your privacy interests.
- Consent: Where we send you optional marketing communications or use non-essential cookies, we do so only with your consent. You may withdraw consent at any time.
5. Data Sharing
jjwan does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below.
5.1 Payment Processors
To process your deposits and withdrawals, jjwan shares the minimum necessary transaction data with the relevant payment service provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or the card network for Visa and Mastercard transactions. These providers process your payment data under their own privacy policies and are bound by their own security and compliance obligations.
5.2 Game Providers
Live dealer and slot game content is provided by third-party game studios. To deliver these games, jjwan shares a session token and your in-game bet history with the relevant provider. The provider does not receive your full name, contact details, or payment information. Game providers are contractually bound to use this data only for game delivery and not for any other purpose.
5.3 Legal and Regulatory Disclosure
jjwan may disclose personal data to regulators, law enforcement agencies, or courts where required to do so by law, court order, or in response to a lawful request. jjwan will not disclose data beyond what is required by the specific legal obligation.
5.4 Business Transfers
In the unlikely event that jjwan's business or a substantial part of it is acquired by a third party, member data may be transferred as part of that transaction. In such a case, jjwan will notify affected members in advance and ensure that the receiving party commits to privacy standards consistent with this policy.
jjwan will never share your data with advertisers, data brokers, or unrelated third parties for marketing purposes. Any message claiming to be from jjwan that asks you to provide personal data through a third-party channel should be treated as suspicious and reported to support@jjwan.click.
6. Cookies and Tracking
jjwan uses cookies and similar technologies to keep the platform working correctly and to understand how it is being used. Here is a straightforward breakdown of what is in use.
6.1 Strictly Necessary Cookies
These are essential for the platform to function. They manage your login session, keep your bet slip state between page loads, maintain your language and odds format preferences, and ensure secure communication between your browser and jjwan's servers. These cookies cannot be disabled without breaking the platform.
6.2 Analytics Cookies
jjwan uses anonymised analytics to understand traffic patterns, page performance, and feature usage. This data is aggregated and does not identify individual members. It is used solely to improve the platform.
6.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, and delete cookies. Note that blocking strictly necessary cookies will prevent jjwan from functioning correctly. Instructions for managing cookies are available in your browser's help documentation.
Note for mobile users: On mobile browsers, cookie management is typically found under Settings > Privacy or Settings > Site Data within the browser application. The process varies slightly between Chrome, Safari, and other browsers.
7. Data Security
jjwan takes the security of member data seriously and implements technical and organisational measures proportionate to the sensitivity of the data processed.
7.1 Technical Security Measures
- All data in transit between your browser and jjwan's servers is encrypted using TLS (Transport Layer Security). The padlock in your browser address bar confirms this is active.
- Member passwords are stored as hashed values — jjwan never stores plain-text passwords and cannot retrieve your password, only reset it.
- Payment card data is handled exclusively by PCI-DSS compliant payment processors. jjwan does not store full card numbers on its own servers.
- Access to member data within jjwan's systems is restricted on a need-to-know basis. Staff members can only access account data relevant to their specific role.
7.2 Organisational Security Measures
- Staff with access to member data undergo privacy and security training.
- jjwan conducts regular reviews of its data security practices and updates them as threats evolve.
- In the event of a data breach that poses a risk to members, jjwan will notify affected members and relevant authorities promptly in accordance with applicable obligations.
You can also help protect your account by using a strong, unique password for jjwan and not sharing your login credentials with anyone. jjwan support staff will never ask you for your password.
8. Data Retention
jjwan retains personal data only for as long as necessary for the purpose for which it was collected, taking into account legal and regulatory obligations that may require longer retention periods.
- Active account data: Retained for the lifetime of your account and updated as you provide new information.
- Transaction records: Retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements.
- KYC documents: Retained for the duration of your account and for a minimum period after account closure as required by applicable law.
- Support communications: Retained for three years from the date of the communication, or longer if the communication relates to an unresolved dispute.
- Analytics data: Anonymised analytics data may be retained indefinitely as it does not identify individual members.
- Data following account closure: After you close your account, jjwan retains certain data for the minimum periods required by law and then deletes or anonymises it.
Where you request deletion of your personal data under your rights described in Section 9, jjwan will delete or anonymise the data unless a legal obligation requires it to be retained.
9. Your Rights Over Your Data
As a jjwan member you have the following rights regarding the personal data jjwan holds about you. To exercise any of these rights, contact jjwan support at support@jjwan.click.
Right of Access
Request a copy of all personal data jjwan holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Request correction of inaccurate or incomplete personal data. You can update most contact information directly from your account settings.
Right to Erasure
Request deletion of your personal data where there is no longer a legal or contractual basis for jjwan to hold it. Some data must be retained for legal reasons.
Right to Restrict Processing
Request that jjwan limits how it uses your data while a query or complaint is being investigated. Processing of your data pauses during this period.
Right to Data Portability
Request your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service if you choose.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. jjwan will cease the specific processing unless there is an overriding compelling reason to continue.
How to exercise your rights: Email support@jjwan.click with "Data Request" in the subject line and describe the right you wish to exercise. We will verify your identity before processing the request and respond within 30 days. Requests are free of charge.
10. Children's Privacy
jjwan's services are strictly for adults aged 18 and above. jjwan does not knowingly collect personal data from anyone under 18. If you believe a person under 18 has created an account on jjwan, please contact us immediately at support@jjwan.click so we can investigate and close the account.
During registration jjwan requests date of birth information, and accounts where the stated age is below 18 are rejected at the registration stage. Where jjwan subsequently discovers that a member was under 18 at the time of registration, the account will be closed immediately, all winnings will be forfeited, and deposits will be returned to the payment source.
Age verification through the KYC process provides an additional layer of protection. If KYC documents indicate a member is below the legal age, the account is suspended pending review.
11. Changes to This Privacy Policy
jjwan may update this Privacy Policy from time to time to reflect changes in the platform's operations, legal requirements, or best practices in data protection. When material changes are made, jjwan will notify registered members via the email address on file and display a notice on the platform.
Your continued use of jjwan after a revised Privacy Policy has been published and notified to you constitutes acceptance of the updated terms. If you do not agree with the updated policy, you should cease using the platform and contact support to close your account.
The "Last Updated" date at the top of this page reflects when the most recent revision was published. Minor clarifications that do not materially affect how jjwan processes your data may be made without specific notification, though the date will always be updated.
12. Contact Us
If you have any questions about this Privacy Policy, the data jjwan holds about you, or how to exercise your data rights, please get in touch. jjwan's support team is available around the clock and responds in both Urdu and English.
- Email: support@jjwan.click — use the subject line "Privacy Query" for data-related requests.
- Live Chat: Available from within your jjwan account dashboard, 24 hours a day, 7 days a week.
For data deletion or access requests specifically, please email support@jjwan.click with "Data Request" in the subject line and include your registered name and mobile number so we can verify your identity before proceeding.
For questions about jjwan's general policies, please refer to the Terms and Conditions. For responsible gaming support, please visit the Responsible Gaming page. For general information about jjwan, visit the About Us page.
This Privacy Policy was last reviewed and updated in January 2025. It applies to all jjwan members worldwide with a particular focus on members based in Pakistan. The policy is written in plain English to make it as accessible as possible — if anything is unclear, please reach out and we will explain it directly.